Azteca Negra Policies

Payments
Azteca Negra currently accepts Visa, Mastercard, American Express, and Discover (secured via Square) and PayPal payments. 

Please contact us with any questions or problems with payments.


Refunds
Please note that all sales are final. Due to recent global health concerns, we are unable to exchange items. If you have questions about an item, please contact the shop before placing your order. 

Our main concern is that you are happy with your item. Please contact us if your item is damaged or if we have made a mistake on our end, and we will do our best to fix, replace, or refund the item. 


Shipping
All items are handmade and made especially for you, so please allow 7-10 business days for creation and shipping. Azteca Negra will notify each customer via email with tracking information once the order has been shipped.

Azteca Negra ships all items domestically and select items internationally. 

Domestic (U.S. Only): 
All domestic orders are provided with tracking information. Expedited/ overnight shipping can be provided for an additional fee. 

**If you require expedited shipping, please contact us before purchasing your items, to ensure that we can accommodate your order.**  

International (Outside of U.S.):
Please note that insurance and tracking for international orders is not standard for each order. International tracking can be provided for an additional fee. please contact us before purchasing your items to ensure that we can accommodate your order.

Discounts
Newsletter subscription discounts apply for most items, excluding Masks, Signature Items, and Sale categories. Please email [email protected] for any issues or questions. 


Resale Policy
Because Azteca Negra merchandise is designed and created in-house, no item is available for resale unless permission is obtained from owner. 
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Image Reuse Policy
All images on this website are copyright protected. Use of any Azteca Negra images without consent of the designer/ photographer is prohibited.

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Custom/Bulk/Wholesale Orders
Azteca Negra is happy to create bulk and special occasion orders of large quantities. We also offer wholesale pricing for some of our items.

Please visit our Bulk Order Request Form page to request more information.